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MARKETING AUTOMATION  FOR BUSINESS GROWTH

Pandemic or no pandemic, a reality of business is that the Show Must Go On. Over the past few months, businesses have continuously begun exploring new avenues to sustain itself, some of those changes were hard and others tough love. In the new normal, as business leaders we are forced to make drastic changes to the ways we conducted business in the past. 

 

Whether we like it or not, we need to stay in touch & maintain dialogs with our customer & drive sales while maintaining stricter control over marketing efficiencies. One critical component towards bringing these efficiencies to life is the use of Marketing Automation tools. 

Incredible Fact :

Did you know that in 2020, there are 8000+ marketing automation tools. How do you even choose the right one?

Marketing Technology Landscape 2020

What is Marketing Automation?

Marketing automation is all about using software to automate marketing activities. Many marketing departments automate repetitive tasks such as email marketing, social media posting, and even ad campaigns -- not only for the sake of efficiency, but to provide a more personalised experience for customers. 

 

What are the benefits of Marketing Automation?

  • Increased marketing efficiency

Automating time-consuming, manual tasks around content creation, management and personalisation; campaign scheduling and execution; data hygiene; communication with sales; and lead nurturing saves time and improves productivity. 

  • Enhanced ability to generate more and better qualified leads

Marketing automation can combine multiple criteria, including demographic and behavioural data (ex pages visited, downloads, filled out forms etc) with a lead scoring system to generate and identify sales-qualified leads. 

  • A multichannel view of prospect behaviour

Marketing automation platforms integrate multiple channels and devices – including social media and mobile -- to create more comprehensive prospect profiles and holistic views of prospect behaviour. 

  • Better alignment of sales and marketing goals

Marketing automation software can help align sales and marketing efforts to ensure that sales reps are working with sales-ready leads while Marketing works on building relationships with early stage leads to enable sales to focus their efforts on the most highly qualified prospects. 

  • Improved lead conversion and ROI. 

Marketing automation system can increase conversions. Forrester & Nucleus Research (a tech research firm) found that B2B marketers implementing marketing automation experience a 10% increase in their sales-pipeline contribution a 15% increase in sales productivity as well as a 12% decrease in marketing overhead. 

How to know if you need Marketing Automation tool(s)?

  • Your company has reached a stage where automation is needed 

  • Your company has outgrown its current marketing system due to rapid scaling and needs to consolidate data that currently resides across multiple platforms

  • You have a small team and need marketing tools that optimise marketing efforts for better efficiency

  • You need to have real-time access to marketing data  

  • You're using too many silo tools that do not integrate well with each other OR are too costly OR require expertise OR difficult to maintain 

  • You're using tools whose strength is not what your using it for. Ex CRM tools for eMail Marketing 

  • You're starting an out-bound marketing approach and need tools to Plan, Execute, Report & Improve marketing campaigns 

  • You're transitioning to an in-bound marketing strategy & don't have tools to support it.

 

What should you consider then choosing Marketing Automation Solutions?

  • The platform should be easy to setup & easy to use 

  • The platform should be able to grow as your business grows, it should be able to accommodate more users without imposing huge costs to the business

  • The platform should allow for high degrees of personalisation

  • The platform should allow for easy customer experience journey transitions across the entire funnel all the while reducing friction (i.e. effectively manage the customer irrespective of his actions) 

  • The platform should allow for both hyper-segmentations and simple list management for better customer experience journeys

  • The platform should allow (be flexible) to guide customers via different mediums (ex email marketing, Blogs, Videos etc) to Inform, Involve, Motivate, Sell & Advocate 

  • The platform should allow for seamless integrations with third parties & API's

  • The platform should allow for data capture & in-dept analytics

  • The platform should have good customer support

  • The platform should provide regular updates & new product introductions 

  • The platform should comply with all spam compliance rules & policies. 

What tools should you consider? (Marketing Automation Tools VS Growth Automation Tools)

Choosing Marketing Automation Tool(s) should not be just about implementing a sophisticated tools that automate the middle of the funnel (i.e. not focusing / including  the generation of new leads, data collection & analytics). When businesses follow this kind of approach to choosing a tool it is a quick fix rather than a long-term solution because it create a disjointed experience for prospects and customer as they move from Marketing to Sales to Customer Service. This heavily & negatively impacts the points of friction during the buyers experience journey that can stall & strain the long-term customer relationship.

 

The 6 most common areas where Marketing Automation tools are used 

  • Social Media Marketing

  • Email Marketing

  • Lead Generation

  • Lead Nurturing

  • Metrics and Analytics

  • Management Activities

 

While there are many tools that a few of the most widely used solutions that effectively address the entire Marketing, Sales & Customer Service funnel are HubSpot, Salesforce Pardot & Marketo. While their full MarTech Stack can be a little pricy, they have scaled down solutions that you can implement (at relatively reasonably prices) until your business grows enough to subscribe to their full solution 

Caveat

If you are seriously considering implementing a marketing automation solution for your company you must remember that it is not a replacement for your marketing teams & human effort.  Implementing Marketing Automation Tool(s) requires continuous & consistent efforts that extends far beyond just email marketing. Marketing Automations is a great way to improve your business especially if your goal is to scale your business profitably & successfully

Conclusion

Good Marketing has the ability to set your company apart. While it can be hard to know whats working & whats not, it is harder to be on top of it all, all the time. Marketing automation tools help you stay on top of your marketing efforts & make marketing easier for you and your team. With Marketing Automation tools, you can save your money, time & effort to focus on other aspects of your business growth  & success. 

Trigger Worldwide is a Growth Marketing Agency, built specifically for SME’s and Startups to create Sustainable Business Growth. Our proprietary tools and process methodologies harness Technology, Creativity & Innovation, leverage Economic Drivers and Consumer Beliefs to help SME’s achieve their Growth Agenda’s.

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